palauvisitors is a trademark of Deluwak UG

Information pursuant to § 5 TMG

Deluwak UG (limited)
Vorster Pfad 14
41564 Kaarst
Owner: Dr. Elmar Lins
Phone: 0179-9786369

Management: Dr. Elmar Lins, Daniel Bicking
Register court: Amtsgericht Neuss
Register number: HRB 18760

Online Dispute Resolution

Online dispute resolution pursuant to Art. 14 chapter 1 ODR-VO: the European Commission provides a platform for online dispute resolution at

Responsible for the content according to § 55 chapter 2 of Interstate Treaty on Broadcasting (RStV): XYZ

  1. Limitation of Liability

The contents of the website were created with utmost care and in all conscience. Nevertheless, the provider of this website assumes no responsibility for the timeliness, completeness and accuracy of the provided pages and content.

As a service provider,  in accordance with § 7 chapter 1 TMC, the provider of this website is responsible for the content and information provided on these pages in accordance with the general legislation; however, according to §§ 8 to 10 TMG, they have no obligation to monitor the transmitted or stored information. A removal or blocking of content takes place immediately from the date of knowledge of a specific infringement. A liability is only possible after becoming aware of the infringement.

Any liability claims against the provider relating to damages of a material or immaterial nature caused by the use or non-use of the information provided, or by the use of incorrect and incomplete information, are fundamentally excluded, provided there is no evidence of willful intent or gross negligence on the part of the provider. All offers are non-binding and free of obligation. The author reserves the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to cease publication temporarily or permanently.

  1. External Links

The website contains so-called. “external links” (links) to other websites, whose contents the provider of the website has no influence on. Therefore the provider can not assume any liability for this content.
The respective provider or operator of the linked sites is responsible for the content and accuracy of the provided information. At the time of linking no infringements were recognizable. Upon notification of such breach, the link will be removed immediately.

  1. Copyright / Intellectual Property Right

The content, works and information published on this website are subject to German copyright and intellectual property right. Any kind of reproduction, processing, distribution, storage and any kind of exploitation outside the limits of copyright law requires the prior written consent of the copyright holder. The unauthorized copying/saving of the information provided on this website is not permitted and shall be prosecuted under the law.

  1. Legal Validity of this Disclaimer

This disclaimer is to be regarded as part of the internet publication, which has been referred to on this page. If sections or individual terms of this text are not, are no longer or are not fully applicable, the content and validity of the remaining parts of the document remain unaffected.

Privacy Policy Deluwak UG

Palauvisitors is a trademark of Deluwak UG

The privacy of your data is very important to us. Therefore, we will process your data in accordance with the regulations of the Federal Data Protection Act (Act). The following declaration serves to inform you about how we collect and process data when you visit our website or use our services.

General Data Protection Policy

By using our site you agree to the collection, processing, scientific analysis and use of your data as described below. Our website can generally be visited without registration. This data, such as pages viewed or name, date and time of the accessed file, is stored on the server for statistical purposes, without this data being directly related to you. Personal data, particularly your name, address or email address is collected on a voluntary basis as far as possible. Without your consent it will not be disclosed to third parties.

If you use our services, we collect, process and store the data that you specify and submit. These include the following information: your name, address, bank and Paypal account or credit card number. In addition to that, we save and process information about the order and payment history.

We collect, process and store the data you provide to us when using our services. This includes creating backups in our backup systems.

When you visit our website, use our services, login or download/upload data, the computer, PC or a similar device that you use to access the site links data to our server. Compound Data is also collected from our servers when visitors/customers previously open other websites and are passed on our website through a link. The compound data includes, among other things, your IP address, the web site that you have previously visited, your system configuration, date, and time information. The IP address is saved only in case it is necessary for delivering our services. Otherwise, the IP addresses are deleted or anonymised.

Duration of Retention

Personal data provided to us through our website is only stored until the purpose for which it was provided has been met. As far as commercial and tax law periods are concerned, the duration of the storage of certain data may be for up to 10 years.

Privacy Policy Cookies

Our website uses cookies. These are small text files that make it possible to store specific user-related information on the user’s terminal while visiting the website. Cookies make it possible primarily to determine frequency of use and number of users of the sites, to analyze behaviors of page use, but also to make our offer more customer-friendly. Cookies remain stored at the end of a browser session and can be recalled during a new page visit. If you do not want that, you should disable cookies in your Internet browser.

Disclosure of Personal Data for Payment Processing

When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” via PayPal, we transfer your payment information within the payment processing to PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). PayPal reserves the right to conduct a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “purchase on account” via PayPal. PayPal uses the result of the credit check with respect to the statistical probability of debt default for the purpose of deciding on providing the respective payment method. The credit information may contain probability values (so-called. score values). When score values are included in the results of the credit check, they are based on a scientifically recognized mathematical and statistical method. Among others, address data are included in the calculation of the score values. For more data protection information, including the credit bureaus used, please refer to the privacy policy of PayPal:

Privacy Policy for Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To disable Google Analytiscs, Google provides a browser plug-in at . Google Analytics uses cookies. These are small text files that make it possible to store specific user-related information on the user’s terminal. Cookies allow Google to analyze user’s activity on our website. The data generated by the cookie regarding your use of our site (including your IP address) are normally transmitted to a Google server in the US and stored there. We would like to point out that Google Analytics has been extended by the code “gat._anonymizeIp();” on this website, in order to ensure an anonymous collection of IP addresses (so-called IP masking). With anonymisation active, Google IP addresses are shortened within Member States of the European Union or in other States party to the European Economic Area, which is why no conclusions as to your identity are possible. Only in exceptional cases, the full IP address may be transferred to a Google server in the USA and truncated there. Google adheres to the “US Safe Harbor” privacy principle and is registered with the “Safe Harbor” program from the US Department of Commerce and uses the collected information to evaluate the use of our websites, to compile reports for us in this respect and to provide us with other related services. To learn more visit

Privacy Policy for Facebook

Our site uses functions of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you use our pages with Facebook plug-ins, a connection between your browser and the Facebook servers is established. In this case, the data is immediately transmitted to Facebook. If you have a Facebook account, these data can be linked to it. If you do not wish to assign these data to your Facebook account, log out of Facebook before visiting our site. Interactions, especially using comment form or clicking a “Like” or “Share” button will also be forwarded to Facebook. Learn more at

Privacy Statement for the Use of Contact Forms

If you send us an email or a message via the contact form, we collect, store and process your data only to the extent necessary to process your requests and for the correspondence with you. We handle your data in accordance with the provisions of data protection law and take the utmost possible steps for their safety.

Please also note that the transmission of data via e-mail is not encrypted and therefore the data could theoretically be accessed by unauthorized third parties or even be falsified.

Access Rights of the Data Subject

Under the provisions of the Federal Data Protection Act, as a subject in data protection terms, you have the right to receive free information about your stored personal data at any time. Furthermore, in accordance with the respective legal requirements, you have the right to demand the rectification, erasure or blocking of data concerned.

We will process your request as soon as possible, of course. To prevent data being mistakenly sent to wrong persons, we always ask for specifying unique identification features when processing information requests (e.g. exact home address, date of birth).  You can do this at any time via email to the address Deluwak UG (limited), represented by the director Elmar Lins, Vorster Pfad 14, 41564 Kaarst, email:


General Terms and Conditions for Deluwak UG – effective as of 18.08.16

  • 1 Scope & Protective Clause
  1. Following terms and conditions that can be found apply for the business relationship between XYZ, represented by Managing Directors XYZ, Vorster Pfad 14, 41564 Kaarst (hereinafter referred to as suppliers or XYZ) and the user (hereinafter referred to as client or user). The user can download this text, which is only available in German, and/or print it out and keep.
  2. Different terms and conditions of the user are rejected without prior written authorization by the provider of the application.
  3. The terms also apply to the use of mobile applications of Deluwak.
  4. Deluwak reserves the right to amend or to renew these General Terms and Conditions with future effect at any time. The user will be notified about any changes of General Terms and Conditions at least four weeks before the date of entry into effect per email address or in writing. If such changes are not objected within one month of delivery, this shall be deemed accepted. You can find the latest version of the Terms and Conditions on the website from the moment of it’s enforcement.
  • 2 Subject Matter & Conclusion of Contract
  1. These terms and conditions regulate the conclusion of the contract, the use of audio streaming platform, including all functions, services, content and other services and the contractual relationship of the provider to the customer or user.
  1. The provider operates a platform on the website on which the customer is given the opportunity to access audio files. Those audio files are music, sounds and other acoustic files.
  1. The customer can access the respective audio files that are provided by the provider via the Internet platform under their member account.
  1. The customer has the possibility to register as a member on the website and adjust their contact details and further information. Membership is subject to charges after a trial period.
  1. The choice of the membership also determines the size of the monthly charged cost. The user can see the offered memberships on the website of the provider.
  • 3 Registration
  1. The customer or user can register via the online registration form. A registration/login is required for the use of the website and access to the audio files.
  2. The registration may only be made by persons of legal age with permanent residence in Europe or in companies domiciled in Europe. The provided registration form must be completed fully and truthfully. The registration of the user represents a legally binding offer for the conclusion of a license agreement. The contract between Deluwak and the user will be concluded by a confirmation of the user’s registration by the provider.
  3. If in doubt as to the legal age, Deluwak reserves the right to request a proof of age from the user.
  4. The admission of the potential customer or user is at the discretion of the provider. An admission is no obligation. A maximum of one account per household/address is permitted.
  5. Changes of personal data must immediately be updated on the account (within two weeks).
  6. At a reasonable suspicion that during a registration a circumvention of § 3 has occurred, the provider is entitled to refuse confirmation of the registration. If such suspicions arise after a registration, the provider is entitled to terminate the account irrevocably.
  7. For registration of a legal entity by the authorized representative, the provider may require the representation proof by presenting a certificate of registration. When registering a private company, the provider may require the submission of the current statute.
  8. For a registration in German language, the future client or user specifies a username and a password on the online form. The password must be kept secret. A claim to a specific username or a specific password does not exist.
  • 4 Costs
  1. The provider provides their services exclusively against prepayment. The scope and the fee can be found in the price list, which is available on the website. All prices are VAT-exempt according to §19, para. 1 of the Turnover Tax Act.
  2. The provider collects the contractual payment automatically, monthly or annually, in advance. The customer has the possibility to deposit their PayPal account or their credit card information as a payment method.
  3. In the event that the customer is more than 30 days overdue with due (partial) amounts, the user has the right to immediate termination of the contract.
  • 5 Termination/Cancellation of the User Account
  1. A termination can be carried out by the customer or user at any time and without explanation, through the website, by email or by post. The notice period is two weeks before the end of the month. The email address you entered upon registering at Deluwak, name, and the user account that is to be terminated must be given upon termination.
  2. Termination by Deluwak with notice of two weeks before the end of the month can be sent in writing or via e-mail to the addresses that the user has specified as the current contact data.
  3. The vendors reserve the right to cancel/terminate user accounts without prior notice.
  4. Blocking may occur for the following reasons: failure to comply with the terms and conditions or terms of use, the use of incorrect or foreign data or other illegal reasons.
  • 6 Obligations of the Customer and the User
  1. The customer or user is granted access to the website under the Terms and Conditions and the membership. The user account is not transferable.
  2. The customer or user is not entitled to secure contents of the website by downloading or otherwise reproducing, modifying or decompiling, except it is allowed by copyright law §§ 69 d,e.
  3. The customer or user is not entitled to give access, the access data or other information and documents to third parties. In particular it is not allowed to sell, lend, rent or otherwise sub-license the access, to publicly reproduce it or make available. The customer or user agrees to protect their access codes and other documents from access by unauthorized third parties. Therefore the client or user should particularly make sure that the computer system or smartphone used for accessing the account has a constantly updated protection against viruses, Trojans, phishing and similar queries. If there is evidence that a third party accessed the account of the user using a computer system of a member without authorization, or acted in any other way, the customer or user is obliged to immediately inform Deluwak and notify them about the circumstances. Upon detection of abuse, Deluwak is entitled to block the access to the contents. The customer or user is liable for any misuse and the resulting damage. The customer or user shall indemnify Deluwak of all claims by third parties.
  4. The User guarantees that they will not use the services and their membership in a way that harms the server of the provider or the connected networks, or disable, overburden, or impair them in any way. The user agrees to access only to those services, accounts, computer systems and associated networks which are the subject of this contract. The customer may not use the services for illegal or criminal acts. In particular, they are solely responsible for registering with third parties (GEMA, GVL), which is necessary for the operation of the internet radio.
  5. If the customer or user violates any right granted here, their right to use shall cease to exist immediately and will be automatically reverted to Deluwak. In this case, Deluwak is entitled to block online access immediately and to terminate the contract with immediate effect.
  6. The provision of technical conditions for a correct and error-free reception/usage is up to the user. This primarily relates to the hardware and operating system software used by them. It is hereby expressly noted that the user must check their technical requirements before registering/ordering.
  7. The user is required to take the necessary measures to secure their system, in particular, to use the standard browser security settings, perform regular backups and use a protection software to protect against computer viruses.
  • 7 Specifications and Changes to the Offer
  1. The provider reserves the right to make changes from technical reasons – such as the need for updating or further –  provided that the essential nature of the offered services is not changed.
  2. The provider has the authorization to adjust their services with a notice period of 2 weeks. In the event that the company ends their service, they are entitled, but not obliged to delete the user-generated content.
  3. In case of changes, the provider will make the necessary efforts to inform the user about the changes in time.
  • 8 Disclaimer
  1. The provider is not liable for any damage caused by the user of the advertising platform or their applications.
  2. The provider does not guarantee their performance or the performance of the mediated partners.
  3. There are exceptions for grossly negligent breach of duty by a legal representative or agent of the party.
  • 9 Right of Withdrawal

Cancellation policy

Right of withdrawal

If the customer is a consumer, they have the right to withdraw this contract within fourteen days without giving a reason.

The withdrawal period is fourteen days from the date of registration on the website or an application.

To exercise your right of withdrawal, you have to inform XYZ, represented by the Managing Directors XYZ, Vorster Pfad 14, 41564 Kaarst, email:, with an unambiguous declaration (e.g. by a letter sent by post, or email) of your decision to withdraw from this contract. You may use the withdrawal form template here, but this is not compulsory.

In order to comply with the cancellation period, it is sufficient for you to send us notice that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you revoke this contract/membership, the license agreement will terminate immediately. Your user account will be blocked. Any tax credit balance will be paid out on request. 

If you have already asked for service to begin during the period prior to your revocation, you will have to pay an appropriate amount corresponding to the service already provided up to the date on which you notified us that you were exercising your right to revoke this agreement, prorated to the total scope of services provided for in the contract.

Sample cancellation form
(In order to cancel the contract, this form must be filled out and returned.)

At XYZ, represented by the Managing Directors XYZ, Vorster Pfad 14, 41564 Kaarst, email:

I/we (*) hereby give notice of withdrawal from my/our (*) contact concluded for the provision of the following service: ________________________________

– Ordered on (*) / received on (*): ________________________________________

– Name of the consumer(s): __________________________________________

– Address of the consumer(s): ________________________________________

– Signature of the customer(s) (only for written notification) ______________

– Date: _________________________________

(*) Delete where inapplicable

End of Withdrawal Policy

The foregoing right of withdrawal does not apply if the legal transaction is performed for purposes that are outside of your trade, business or profession, or if the service is created exclusively for the client.

  • 10 Assignment and Pledging Ban

Claims or rights of the customer or user against the supplier may not be assigned or pledged without their consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

  • 11 Warranty / Liability for Defects
  1. Customer claims for damages are excluded, unless for reasons stated below. This also applies to the representatives and agents of the provider, if the customer asserts such claims for damages.
  1. This does not apply to claims for damages asserted by the customer due to injury to life, limb, health or breaches of essential contractual obligations, which must be met for the contract’s purpose to be fulfilled. Likewise, this does not apply to claims for damages based on the gross negligence or intentional breach of duty by the provider, its legal representatives or agents.
  2. In case of breach of contract, in particular malfunctioning of unrestricted access to the user account, the provider is liable only for the typical, foreseeable damage that was caused by simple negligence, unless the seller fraudulently concealed the defect or guaranteed for the quality of the service or there are claims by the customer or user regarding injury to life, limb or health.
  3. Statements and explanations of the benefits of Deluwak act solely as a description of the nature and not as a guarantee or assurance of a property. Statements about warranty and guarantee only constitute guarantees or warranties in the legal sense if made in writing and are expressly and literally marked as “guarantee” or “warranty”.
  4. A defect exists if the performance of Deluwak does not have the contractual quality and thus the efficiency of the contractual use is canceled or reduced. A minor limitation of suitability is not considered. The user shall immediately notify Deluwak of any faults, defects or damages.
  5. Deluwak fixes defects after receiving a written comprehensible fault description by the user within a reasonable period.
  6. The right of termination by the customer or user for failure to grant use exists only when the removal of the defect is not submitted within a reasonable time or is deemed to have failed.
  7. The provider excludes, without limitation, all liability for damages of any kind, whether direct or indirect, as well as consequential damages that result from the use of or access to the website or from links to third party websites. In addition, any liability for manipulations on the computer system of the Internet user by third parties is excluded.
  • 12 Availability

The provider can not guarantee for the permanent availability of the website

  • 13 Links to Other Websites

If we refer to or link to the websites of third parties through our Internet, we can not assume any responsibility or liability for the accuracy or completeness of the contents and the data security of these sites. Since we have no influence on the compliance of third parties with data protection regulations, you should check the privacy policies of each site separately.

  • 14 Indemnification

The customer or user indemnifies the provider from any third party claims asserted against Deluwak because of a legal breach or breach of duty of the customer or user, unless the client or user is not responsible for the breach of duty. This includes in particular the illegal or non-contractual setting of articles, reviews or forum posts. Reasonable costs of legal defense are also to be reported (esp. attorney’s fees), which are caused by the behavior of a customer or user.

  • 15 Copyright
  1. Deluwak is owner of all intellectual property rights on their website, especially trademarks, copyrights and related rights, and of the documents sent under the contract. These works, including all of its parts, are protected by copyright. Any use beyond the limits of copyright law is inadmissible and punishable without explicit prior approval by Deluwak. This applies in particular to copies, translations and storage on any electronic media and related disclosure to third parties.
  2. Any reproduction and dissemination of documents as a whole or in parts requires written permission of Deluwak.
  3. The linking to one of the websites of Deluwak requires express written consent.
  4. No element of the website grants any license or right to use images, trademarks, logos or other rights. Downloading or copying the website or its parts shall not transfer or justify any rights with regard to the items on the website.
  • 16 Cookies
  1. Deluwak uses so-called cookies to provide customers or users with a more individual and faster access. The customer or user can configure their browser so that it informs them of the use of cookies or disable the use of cookies.
  2. Deluwak points out that the activities of customers and users of this website are registered and analyzed for security, marketing and system monitoring purposes.
  • 17 Amendments to the Offer

The offer of Deluwak is continuously adapted, optimized and modified. The same applies to the contents of the web pages. For this reason it is recommended to regularly check for the currently valid conditions, notes and prices.

  • 18 Language, Jurisdiction and Applicable Law

The contract will be drafted in German. All correspondence related to the fulfillment of the contract will also be in German. For consumers, this only applies insofar as it is not restricted by legal provisions in the state where they have their domicile or habitual residence. Jurisdiction for disputes with customers who are not consumers, legal entities under public law, or legal entities shall take place at the provider’s headquarters.

  • 19 Data Protection
  1. In connection with the development, conclusion, execution and termination of a contract based on these terms and conditions, data will be collected, stored and processed by the supplier. This is done in accordance with legal provisions.
  1. The provider will not share personal data of customers to third parties, unless legally obliged to do so, or unless the customer has given prior express consent to this. Should a third party be appointed for services used in connection with the handling processing procedures, so shall this be in compliance with provisions of the Federal Data Protection Act. The information provided by the user through the order confirmation data are processed exclusively for contacts within the scope of the contract and only for the purpose for which the user has made the data available. The payment data is forwarded to the entity responsible for receiving payment. Should the seller be subject to commercial or fiscal retention periods, certain data may be stored for up to ten years. During the visit on the website, anonymized data that doesn’t allow or intend any conclusions on personal data, in particular IP address, date, time, browser type, operating system and pages visited, is being recorded. The personal data will be deleted, corrected or blocked on user’s request in accordance with statutory provisions.
  2. The user agrees to the privacy policy of the provider.

Duration of retention

Personal data provided to us through our website is only stored until the purpose for which it was provided has been met. As far as commercial and tax law periods are concerned, the duration of the storage of certain data may be for up to 10 years.

  • 20 Google

The website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which are stored on user’s computer and which allow an analysis of their use of the website. The information generated by the cookie regarding your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate the use of the website, to compile reports on website activities for website operators and to provide others with website and internet related services. Google may also transfer this information to third parties if this is legally required, or if such third parties process the information on Google’s behalf. The installation of cookies can be prevented by changing the settings on the browser software. This may mean that not all functions of the website will be available. By using this website you agree to the processing of information collected by Google.

The collection of data by Google Analytics can be contradicted by installing a deactivation add-on.

  • 21 Severability Clause

If any provision of this contract is invalid or unenforceable or becomes invalid or unenforceable after the conclusion of the contract, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that approximates as closely as possible the objective sought by the contractual parties through the invalid or unenforceable provision.